Return Information


Simply email us at within 14 days of your purchase, stating you order number, reason for return, item returning and you contact telephone number.

Our returns address is;

C/O Made Wright London,
Paramount Embroidery,
Unit A2 Chard Enterprise Centre, Beeching Close,
TA20 1BB

Items remain at the responsibility of the customer until it is received by our team. Therefore, it is highly recommended that the customer takes necessary precautions by using registered and traceable services, when returning the package.

Refunds are processed (excluding shipping) within three days of receipt, and will appear in your bank within 3-5 days, dependent on your bank.

Please note we are unable to return personalised items, this does not affect your statutory rights.

Please also add your order number onto the parcel for us to process your refund more efficiently.